A N A N K E
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Write to us and we will answer as soon as we can
soporte@anankeapp.comUsual response time: 24-48 working hours
ANANKE is not an emergency service and nobody monitors messages in real time. If you are in danger or in crisis, call your country's emergency service.
Spain: 112 and 024. United Kingdom and Ireland: 999 / 112 and 116 123 (Samaritans). United States and Canada: 911 and 988.
A conversational guide based on artificial intelligence, trained in the Stoic tradition. It remembers your previous conversations and your evolution, so its guidance becomes more precise over time. It is not a person or a licensed professional.
No. ANANKE is a personal development and philosophical reflection tool. It does not diagnose, treat or prevent any disease or disorder, and it does not replace any qualified professional. If you need professional help, seek it.
The seven areas of the method: Body, Mind, Craft, Family, Community, Character and Spirit. Their evolution is computed from your activity and your conversations, and you can follow it on the Seal and Path screens.
The starting point of the Path: a series of questions that draws your initial portrait across the seven Pillars. It is done only once and serves as the reference for measuring your later evolution.
Concrete commitments the Maestro proposes based on your conversations. You can review them and mark them as fulfilled from the Maestro's menu.
From your device: Settings → your name → Subscriptions → ANANKE → Cancel subscription. Subscriptions are managed by Apple, not by us. You keep access until the end of the period already paid.
Refunds are handled by Apple. Request them at reportaproblem.apple.com.
From the app: Settings → Delete account. Deletion is immediate and final: your conversations, reflections and your whole evolution are lost and cannot be recovered. Remember to also cancel your subscription from your Apple account.
Write to the support email from the address you signed up with and we will help you regain access.
Your conversations are stored encrypted in the database. For the Maestro to answer you, their content is sent to the artificial intelligence provider (Anthropic, United States), which under the terms of its API does not use them to train its models. We do not sell or hand your data to third parties. Full details in the Privacy Policy.
Yes, instantly and from the app itself: Settings → Privacy & my data → Download a copy of my data. You get a JSON file with everything we keep about you, decrypted. If you prefer to request it by email, write to us and we will provide it within one month at most.
Yes, from Settings → Privacy & my data. Since the Maestro cannot read your conversations without your consent, withdrawing it means deleting your account and all your data.
Try closing it completely and reopening it, check your connection and make sure you have the latest version installed. If the problem persists, write to us with your device model, your iOS version and what you were doing.
Your progress is stored on our servers, not on the device. When you sign in with your account you will find it where you left it. If not, write to us.